Legal and privacy

This notice explains how GuildTrek collects, uses and protects your personal data when you use our website and services. We follow the EU General Data Protection Regulation (GDPR) for users in the European Economic Area, and the Digital Personal Data Protection Act, 2023 (DPDP) for users in Bharat.

Data we collect

• Account details such as your name, email and phone number.
• Profile and resume content you choose to add.
• Applications you submit and trainings you enrol in.
• Payment records. Payments are handled by our payment partner. We do not store your card number.
• Usage and device data, including cookies. See the Cookie Policy below.

Why we use it and our legal basis

• To provide the service you asked for, which is our contract with you.
• To keep you signed in and to keep the platform secure, which is our legitimate interest.
• To send updates and offers you opted into, which is based on your consent.
• To meet legal duties such as tax and accounting.
• Under the DPDP Act we rely on your consent and on the limited legitimate uses the Act allows.

How we share

We share your profile and application with an employer only when you choose to apply. We share data with service providers who process it for us under contract, and with authorities when the law requires. We do not sell your personal data.

Storage, transfers and retention

We store data on secured infrastructure. Where data moves outside your region, we use lawful transfer safeguards. We keep data only as long as the purpose needs or the law requires, then delete or anonymise it.

Your rights and contact

You can exercise your rights at any time. See Your data rights below. For any privacy question, contact our Data Protection and Grievance Officer at privacy@guildtrek.com.

Cookies are small files stored on your device that help a website work and remember your choices. We group them into four categories.

• Strictly necessary. Needed for the site to work, such as sign in and security. These are always on.
• Preferences. Remember choices such as your theme and language.
• Analytics. Help us understand use so we can improve. Set only with your consent.
• Marketing. Measure and tailor our messages. Set only with your consent.

Your consent

For anything beyond strictly necessary cookies, we ask for your consent before we set them. You can change or withdraw your consent at any time using Cookie preferences in the footer, or through your browser settings. Withdrawing consent does not affect processing already done.

By using GuildTrek you agree to these terms. If you do not agree, please do not use the service.

Your account

You must be able to form a binding contract to hold an account. Keep your credentials safe and tell us of any unauthorised use. You are responsible for activity on your account.

Acceptable use

Do not misuse the platform, scrape it, upload unlawful or harmful content, or infringe anyone's rights. We may suspend accounts that break these rules.

Jobs and trainings

We connect you with opportunities and learning. We are not the employer, and we do not guarantee a job, an interview or any outcome. Fees for paid programs are shown before you buy. Free first modules, free programs and base camps carry no charge.

Content and intellectual property

Course material and the platform belong to GuildTrek or its licensors. Content you add stays yours. You grant us the licence we need to run the service for you.

Changes, liability and governing law

We may update these terms and will give notice of material changes. To the extent the law allows, the service is provided as is and our liability is limited. These terms are governed by the laws of Bharat, and the courts at [city] have jurisdiction.

Free first modules, free programs and base camps carry no charge, so there is nothing to refund.

Paid programs

You may cancel within [7] days of purchase for a full refund, provided you have not completed more than [20 percent] of the content. To request a refund, contact support@guildtrek.com with your order details. Approved refunds return to your original payment method within [7 to 10] business days.

Some batches may carry their own terms, for example a cohort with a fixed start date. Any such terms are shown clearly before you pay.

Under the GDPR and the DPDP Act you can:

• Access a copy of the personal data we hold about you.
• Correct data that is wrong or incomplete.
• Erase your data where the law allows.
• Export your data in a portable, machine-readable form.
• Restrict or object to certain processing.
• Withdraw consent at any time, as easily as you gave it.
• Nominate another person to exercise your rights on your behalf, as the DPDP Act provides.

How to exercise them

Many of these are self-serve in your account settings. For the rest, email privacy@guildtrek.com. We will confirm your identity and respond within the time the law sets.

If you are not satisfied

You can complain to the Data Protection Board of India. If you are in the European Economic Area, you can complain to your local supervisory authority.

If you have a concern about how we handle your data or run our service, please contact our Grievance Officer first. We take every grievance seriously.

Grievance and Data Protection Officer

[Officer name], GuildTrek.
Email: privacy@guildtrek.com

What to expect

We acknowledge your grievance within [48 hours] and aim to resolve it within the timelines set by the DPDP Act and the applicable IT rules. If your grievance is not resolved to your satisfaction, you may escalate to the Data Protection Board of India, or to your supervisory authority if you are in the European Economic Area.

We want GuildTrek to work for everyone, whatever your ability or device. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

• Full keyboard navigation and visible focus.
• Readable colour contrast, with light and dark modes.
• Text that resizes without breaking the layout.
• Labelled controls and meaningful alternative text.

If something does not work for you, tell us at access@guildtrek.com. We will help you and fix the problem.