ServiceNow SPM Business Analyst
On-site · Pune, Mumbai, Hyderabad, Chennai, Bangalore, Noida8–12 yrsfulltime
Partner with business stakeholders to elicit, analyze, and document requirements for ServiceNow SPM initiatives. Lead workshops for process mapping, requirement validation, and solution design. Manage stakeholder expectations and facilitate decision making.
The role
What you'll do
- Partner with business stakeholders to elicit, analyze, and document requirements for ServiceNow SPM initiatives
- Lead workshops for process mapping, requirement validation, and solution design
- Manage stakeholder expectations and facilitate decision making
- Support testing activities and create test cases
- Prepare implementation documentation, release notes, and end-user guides
You bring
Requirements
- 10 years of IT experience
- 8 years of business analysis experience
- 8 years of focused experience on ServiceNow implementations
Skills
ServiceNow SPMServiceNow ITSMServiceNow WSDServiceNow Now AssistServiceNow best practicesServiceNow data modelServiceNow platform constraintsSAFe Agile framework